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FAQ

Our most frequently asked questions are shown here. Maybe you’ll find what you’re looking for? If not, please do not hesitate to contact us :-)

FAQ

Our most frequently asked questions are shown here. Maybe you’ll find what you’re looking for? If not, please do not hesitate to contact us :-)
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Payment

Here you find information about our terms of payment og cancellation policy.

Our terms of payment

Payment of the stay is due before or upon arrival and any invoice of the stay must be agreed in advance.

We accept the following payment cards:

  • Diners
  • JCB
  • MasterCard / Eurocard
  • Visa
  • Amex

The APARTMENTS company is authorized as a hotel and is therefore entitled to request full credit card details so that the agreed amount is registered as a deposit or payment for the stay.

Deposit

For all orders that are not guaranteed by a company with a valid corporate contract with us, we reserve the right to require deposit at check-in.

The deposit can vary in terms of length of stay and type of apartment. Please contact us by mail or phone for more information. Refund of deposit is made through our bank. Depending on which bank is used, it may take a few days to get the deposit back on account. A deposit must be able to cover up for non-payment or damage to the apartment.

Our cancellation policy

Our cancellation policy will be sent to you when you make your booking. These are dependent on the length of your reservation.  Check your reservation to view the updated cancellation policy.

Bookings that are not guaranteed by presentation of a credit card will be cancelled automatically at 16:00 on the date of your arrival. If you know you’ll be arriving after 16:00, you have to guarantee your booking with a credit card.

Please contact us on (+47) 4014 1111 
or info@theaptco.no to confirm your arrival.

Cancellation rules and fees:

DURATION OF STAY

To avoid charges cancellation must take place before 4 pm the day before arrival, or during the stay.

For cancellations later than this, our guests will be charged a fee equal to the price of up to 3 nights stay.

DURATION OF STAY

To avoid charges cancellation must take place at least 7 days before arrival, or during the stay.

For cancellations later than this, our guests will be charged a fee equal to the price of a 7 nights stay.

DURATION OF STAY

To avoid charges cancellation must take place at least 14 days before arrival, or during the stay.

For cancellations later than this, our guests will be charged a fee equal to the price of a 14 nights stay.

DURATION OF STAY

To avoid charges cancellation must take place 30 days ahead of arrival date, or during the stay.

For cancellations later than this, our guests will be charged a fee equal to the price of a 30 nights stay.

 

Rules for

Separate rules apply to group bookings depending on the extent of the reservation. Separate rules also apply to reservations that have been prepaid or booked via a third party.

For more information, please contact our reception desk during opening hours or send an email to info@theaptco.no.

Rules for

For some price codes, special rules applies with no refund for cancellations/changes; eg. Web-deals, booking.com, Hotels.com, Non-Refundable etc. 

For more information, please contact our reception desk during opening hours or send an email to info@theaptco.no.

The APARTMENTS company

Tel: (+47) 4014 1111

E-mail: info@theaptco.no

Adress: Parkveien 21 - NO 0352 Oslo

Org.nr: 913 532 244

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Office hours*

09:00 - 21:00 (Mon to Fri)
14:00 - 21:00 (Sat and Sun)

 

*our office hours can be deviating during holidays

Check in

15:00 – 21:00 (7 days a week).

*until 23:00 by appointment. In need of check-in outside normal hours, please contact us during our office hours to book an appointment.

We have mobile reception, which means that we'll meet you and hand over the keys.

NOTE: Please call us no later than 1 hour before your arrival, to arrange time for check-in.