During your stay

FAQ

FAQ

During your stay

Here you find more practical information about staying with us.

Is there a lift in the building?

Practical information on all our apartment buildings and apartment types can be found in the overview our apartments.

Is smoking allowed?

Smoking is prohibited in all our apartments, and we encourage you to be considerate of other guests if smoking on the balcony, in the courtyard, at the entrance, etc. Guests will be charged a fee if they smoke in our apartments. 

Do I need to bring my own sheets and towels?

When you arrive at one of our apartments, the beds will be made and you’ll be given towels for the number of guests you’ve booked for. You’ll also find a “starter kit” in the bathroom containing toilet paper, soap and shampoo. Sheets and towels will be changed once a week for guests staying with us for more than 7 days. 

Additional sheets and towels are available to hire. Self-catering rules otherwise apply to other household items.

Cleaning and tidying during your stay

All our apartments are self-catering. That means that as our guest, you are responsible for dealing with this and for ensuring that your apartment is clean and tidy when you leave.

Equipment such as a vacuum cleaner, mop and cleaning cloths are provided so that you can keep the apartment clean. You can also purchase cleaning services from us on a weekly or fortnightly basis, if you prefer.

Our prices are based on a tidy apartment, with general daily cleaning being carried out. A fee for extended cleaning is charged for stays in excess of 6 months. 

Help us taking care of the environment

Our goal is to take care of the environment together with our guests. We ask you kindly to follow the apartment's instructions on waste management and facilitate the use of suitable waste containers.

In our containers, the following fractions can be discarded:

  • Food waste
  • Plastic waste
  • Residual waste

- Paper and cardboard must be placed in separate containers.

- Glass and metal should be delivered to the nearest reuse container in the immediate area.

- Returnable bottles can be left in the apartment.

We recommend all our guests to keep a good temperature in the apartment and ventilate without unnecessary use of energy.

Thank you for helping us taking care of the environment :-)