Arrival and departure

FAQ

FAQ

Arrival and departure

Here you find information that can be useful when you arrive and when you are checking out.

Arrival and departure

Your apartment will normally be available from 15:00 on the day of your arrival. Earlier arrival can be arranged for a small additional cost - please get in touch with us for information. If you plan to arrive after our opening hours, please contact us during office hours to agree on handover of the keys. 

NOTE: Our guests are required to present valid ID and the payment card used to make the booking.

On your departure date, the apartment must be vacated by 12:00 and the keys left in the designated location.

On your departure date:

  • pots and pans must be washed up
  • other washing-up is placed in the dishwasher
  • refuse is put out in the designated area  

Cleaning and tidying

All our apartments are self-catering. That means that as our guest, you are responsible for dealing with this and for ensuring that your apartment is clean and tidy when you leave.

Equipment such as a vacuum cleaner, mop and cleaning cloths are provided so that you can keep the apartment clean. You can also purchase cleaning services from us on a weekly or fortnightly basis, if you prefer.

Our prices are based on a tidy apartment, with general daily cleaning being carried out. A fee for extended cleaning is charged for stays in excess of 6 months.

We have two check-in options for our apartments.

1. We agree a time of arrival and meet you at the address where you'll be staying.

2.  You can book an appointment to turn up at our reception at Parkveien 21 and collect the keys.

Call us at (+47) 4014 1111 to check that we are in.

Monday-Friday 09:00 – 21:00
(check.in until 21:00)*

Saturday-Sunday  14:00 - 21:00
(check.in until 21:00)*

*until 23:00 by appointment.

We operate a mobile reception service, and so our guests have to call us on tel. (+47) 4014 1111 no later than one hour prior to arrival.

This so that you can book an appointment with the receptionist for the handover of the keys.

Check-in time: before 21:00 (until 23:00 by appointment).