Do you have any questions? Please contact us, or take a look at our FAQ. We’d love to hear from you, so please feel free to share your questions, comments and suggestions with us on Facebook, over the phone or by email.
Do you have any questions or some good ideas? Please do share them with us on our Facebook page. You’re also very welcome to contact us by phone or e-mail.
Our FAQ (Frequently Asked Questions) can be found here:
1. How do I book an apartment?
There are several ways of getting in touch with us so that we can help you with your booking.
2. Checking in and checking out
We have two check-in options for our apartments.
1. We agree a time of arrival and meet you at the address where you'll be staying.
2. You can book an appointment to turn up at our reception at Parkveien 21/23. and collect the keys.
MOBILE RECEPTION:
We operate a mobile reception service, and so our guests have to call us on tel. (+47) 4014 1111 no less than one hour prior to arrival so that you can book an appointment with the receptionist for the handover of the keys. Check-in time: before 23:00.
ARRIVAL AND DEPARTURE:
Your apartment will normally be available from 15:00 on the day of your arrival. Earlier arrival can be arranged for a small additional cost - please get in touch with us for information. If you plan to arrive after our opening hours, please contact us during office hours to agree on handover of the keys.
NOTE: Our guests are required to present valid ID and the payment card used to make the booking.
On your departure date, the apartment must be vacated by 12:00 and the keys left in the designated location. On your departure date:
- pots and pans must be washed up
- other washing-up is placed in the dishwasher
- refuse is put out in the designated area
All our apartments are self-catering. That means that as our guest, you are responsible for dealing with this and for ensuring that your apartment is clean and tidy when you leave.
RECEPTION OPENING HOURS:
Call us on (+47) 4014 1111 to check that we are in.
Monday-Friday 09:00-21:00 (check-in until 23:00)
Saturday-Sunday 14:00-21:00 (check-in until 23:00)
3. Age limit
You must be aged 23 or over to book and stay at our apartments without parents or guardians. Our receptionists will check your ID and may refuse access to guests who do not meet the age requirements. In such cases, no refunds will be available on apartments that have been paid for in advance. Please contact us at info@theaptco.no if you have any questions regarding our minimum age. Families with children are very welcome to stay at our apartments, and we offer lots of smart options and apartment types.
4. Which house rules apply?
- Our apartments are located in residential areas, and standard house rules for rented accommodation are applicable.
- For security reasons, The APARTMENTS company has to keep track of all guests who will be staying at our apartments. Only the number of guests confirmed to us can stay at the apartment you’ve rented. Security lists of guests may be forwarded to the fire service or police, for example, if anything happens.
- Our guests will be required to provide ID to prove that guests who are staying at the accommodation are the same as the people named in your booking. A deposit may be required to book our apartments in order to safeguard against any damage or breach of contract.
- The apartment must be quiet between 22:00 and 08:00, and parties are not allowed at our apartments.
- You must be aged 23 or above to book an apartment on your own, but children younger than 23 are welcome to stay at our apartments with their parents.
- The tenant may be asked to leave the apartment without compensation if there are any complaints from the neighbours or if the tenant fails to treat the apartment as regular accommodation.
5. Security
FIRE
All of our apartment buildings comply with the Norwegian Fire Protection Act, but may be equipped differently when it comes to fire extinguishing equipment.
- There will be either a fire extinguisher in each apartment, or a fire hose in the apartment or corridor.
- All our buildings are connected to a common fire facility that alerts all residents, security companies, owners or fire departments.
- As a tenant you are responsible for acting carefully while cooking, with the use of open fire etc. Our apartments are equipped with a stove guard which should be considered as an addition to your own care when using the stove.
- In case of false alarms triggered by the tenant, emergency costs from the fire service will accrue
WATER DAMAGE
Electronic stopping of water installed in the premises that are imposed. Examples of this could be hot water tanks, dishwashers and washing machines. If there is a leak, an alarm will stop, the water will be stopped and the tenant must inform the landlord of the incident.
ENTRANCES
It is the responsibility of residents that exit doors are closed after the last guest. All buildings are sheltered with approved locks at the front door and entrance doors. There are also doorbells with voice and/or video in all buildings so that tenants are able to see and hear those who call the doorbell from street level.
6. Payment
Payment of the stay is due before or upon arrival and any invoice of the stay must be agreed in advance. We accept the following payment cards:
- Diners
- JCB
- MasterCard / Eurocard
- Visa
Our affiliates on Payment Cards / Solutions:
The APARTMENTS company is authorized as a hotel and is therefore entitled to request full credit card details so that the agreed amount is registered as a deposit or payment for the stay.
7. Deposit
For all orders that are not guaranteed by a company with a valid corporate contract with us, we reserve the right to require deposit at check-in.
The deposit can vary in terms of length of stay and type of apartment. Please contact us by mail or phone for more information. Refund of deposit is made through our bank. Depending on which bank is used, it may take a few days to get the deposit back on account. A deposit must be able to cover up for non-payment or damage to the apartment.
8. What is your cancellation policy?
Our cancellation policy will be sent to you when you make your booking. These are dependent on the length of your reservation. Check your reservation to view the updated cancellation policy.
Bookings that are not guaranteed by presentation of a credit card will be cancelled automatically at 16:00 on the date of your arrival. If you know you’ll be arriving after 16:00, you have to guarantee your booking with a credit card. Please contact us on (+47) 4014 1111 or info@theaptco.no to confirm your arrival.
CANCELLATION RULES AND FEES:
| DURATION OF STAY: |
CANCELLATION MUST TAKE PLACE (to avoid charges): |
CHARGES: |
| 1-7 days |
4 pm the day before arrival or during the stay |
Corresponding to 1 day: the same applies for «no show» |
| 7-21 days |
3 days before arrival or during the stay |
Corresponding to 3 days: the same applies for «no show» |
| 21 + days |
7 days before arrival or during the stay |
Corresponding to 7 days: the same applies for «no show» |
| Long-term rental (+1 year) |
1 months before arrival or during the stay |
Corresponding to 1 month: the same applies for «no show» |
- Separate rules apply to groupbookings depending on the extent of the reservation.
- Separate rules apply to reservations that have been paid for in advance/booked via a third party.
- For some price codes, special rules applies with no refund for cancellations/changes; eg. webdeals, booking.com, hotels.com etc.
For more information, please contact our reception desk during opening hours or send an email to info@theaptco.no.
9. How does online booking work?
To make a reservation using our online booking service, please enter your name and user details. Logging in allows you to view your reservations, cancel your bookings, see how many days you’ve booked with us - and of course make new bookings as well.
You can create a profile with us when you book an apartment if you don’t already have one.
When you make reservations with us, by e-mail or over the phone, we’ll register your contact details to make it easier for you to make reservations in the future.
10. I keep getting error messages
Unfortunately, error messages may occur when you register with our booking system. Please contact us if you experience this - our team will do their best to resolve the problem as quickly as possible.
Any problems with booking, or technical problems?
Send us an email to info@theaptco.no or call (+47) 4014 1111.
11. I can’t find a vacant apartment
There may be various reasons as to why you can’t find a vacant apartment for the exact dates you want. Please call us on (+47) 4014 1111, or send an mail to info@theaptco.no if you’re experiencing this problem, we’ll try to help you out.
12. Is there a lift in the building?
Practical information on all our apartment buildings and apartment types can be found in the overview of our apartments.
13. Is smoking allowed?
Smoking is prohibited in all our apartments, and we encourage you to be considerate of other guests if smoking on the balcony, in the courtyard, at the entrance, etc. Guests will be charged a fee if they smoke in our apartments.
14. Do I need to bring my own sheets and towels?
When you arrive at one of our apartments, the beds will be made and you’ll be given towels for the number of guests you’ve booked for. You’ll also find a “starter kit” in the bathroom containing toilet paper, soap and shampoo. Sheets and towels will be changed once a week for guests staying with us for more than 7 days.
Additional sheets and towels are available to hire. Self-catering rules otherwise apply to other household items.
15. Will the apartment be cleaned and tidied during my stay?
Equipment such as a vacuum cleaner, mop and cleaning cloths are provided so that you can keep the apartment clean. You can also purchase cleaning services from us on a weekly or fortnightly basis, if you prefer. Our prices are based on a tidy apartment, with general daily cleaning being carried out. A fee for extended cleaning is charged for stays in excess of 6 months.
16. Help us taking care of the environment
Our goal is to take care of the environment together with our guests. We ask you kindly to follow the apartment's instructions on waste management and facilitate the use of suitable waste containers.
In our containers, the following fractions can be discarded:
- Food waste
- Plastic waste
- Residual waste
- Paper and cardboard must be placed in separate containers.
- Glass and metal should be delivered to the nearest reuse container in the immediate area.
- Returnable bottles can be left in the apartment.
We recommend all our guests to keep a good temperature in the apartment and ventilate without unnecessary use of energy. Thank you for helping us taking care of the environment :)