The APARTMENTS company
This privacy policy specifies our policies and describes which data we collect about our clients and visitors to our website, how and why we collect and use this data, as well as how we protect our clients’ rights in accordance with the regulations of the Personal Data Act.
Privacy Legislation
The collection, storage, collation, disclosure and other handing of personal data is regulated by privacy legislation. The legislation requires, inter alia, strict confidentiality and security when handling personal data. The Norwegian Data Protection Authority oversees compliance with the act. “Personal data” are information and assessments that can be linked to a natural person, e.g., name, residential address or email address.
Controller
The APARTMENTS company is the controller for the processing of personal data. The term “controller” refers in the act to the party who determines the purpose of the processing of personal data and which means are to be used. It is the controller who is responsible for ensuring that the handling of personal data occurs in accordance with the act. Contact information for TThe APARTMENTS company can be found at the bottom of this privacy policy.
Which types of personal information are processed
When you are our client, we store your contact information (including your name, national identity number, sex, residential address, telephone number and email address). In order to handle accounting and payroll, we store the information necessary to be able to pay your salary, allocate correct benefits and deductions, make pension contributions and payments, and correctly report taxes.
We also store emails and other written communications received from you, including the feedback you provide us about, inter alia, your client relationship, our services or our customer service.
If we receive data from you related to your agreement to (i) participate in any of our surveys or competitions, (ii) receive newsletters or updates, or (iii) take part in similar activities, we will store this information.
When you use the services we provide, information about usage, navigation, internet connection, technical equipment and devices used will be automatically registered by our analytical software and technical logs.
The purpose of processing – what the data will be used for
Contact information, and any additional services and information we otherwise receive from you will be stored first and foremost so that we are able to manage our relationship with you and provide you with the services you receive from us. This regards invoices, the handling of payments and communicating with you in connection with your being our customer, as well as providing you with necessary help and useful information. Moreover, the data enable us to analyse, adapt and improve our services and our communication with you.
In addition, the data that are automatically registered by our analytical software and technical logs about, inter alia, use, navigation, internet connection and technical equipment is used to manage customer relations, but it also helps us to ensure that our services always function as they ought to and to maintain the quality of our services. We can proactively solve possible technical problems before you notice them, minimise the risk of errors and prevent others from misusing your subscription or our services. The data also allow us to give you the best possible statistics and to map trends so that we can develop, renew and improve our services; offer our clients desired content; and communicate with our providers about this.
How long data is stored
We store personal data only as long as necessary for the purposes described above or to comply with specific legal requirements. This means that the storage times for different types of information may vary. The Bookkeeping Act requires invoice information to be stored for a minimum of 5 years. We need to store your contact information as long as you are our client (and for a certain period of time thereafter, e.g., to be able to provide you with the best possible service should you choose to return to us), while we may store other data (e.g., emails and chat logs from your discussions with customer service) for a shorter period of time.
Who we share data with
Our mother company, Spabo Group Ltd., is a provider of some of our services and partner in parts of our business. Relevant data is therefore shared with Spabo Group Ltd., to be used for the same purposes as described above.
In addition, some third-party providers perform services on our behalf and help us with business operations and service delivery. Such third parties are given access to relevant data, to be used for the same purposes as described above.
We enter into written agreements with third parties with whom we share data and make it clear that they are required to follow applicable privacy legislation, including the requirements for data security.
To the extent required by law or judicial decree, or necessary for the investigation of a possible criminal offence against our business, relevant data may be provided to public authorities or other legitimate entities.
How we protect data
We work systematically to ensure data security and use technical and organisational security measures to protect stored data from unauthorised access or use. In the event we share personal data with a third party, we require equivalent data security measures be taken by them.
In the event of any reorganisation, restructuring, merger, sale or other transfer of assets, we will only transfer data, including personal data, provided the recipient agrees to respect your personal data in a manner consistent with our privacy policy.
When we transfer personal data to lands outside the EEA or outside other regions with comprehensive privacy and data protection legislation, we will ensure that the data are transferred in accordance with this privacy statement and as permitted by applicable legislation regarding the protection of personal data.
Cookies and web beacons
When you visit The APARTMENTS company’s website, we automatically register cookies, web beacons and your IP address. These are small cookies (text files) that the website asks your browser to store on your computer or mobile device. Web beacons, or tracking pixels, are invisible tags placed on some websites. These are used, amongst other things, to see whether you have visited the site before, so that we can provide you with a better user experience. You can also set your browser to automatically deactivate cookies. Please note that you cannot use all of the features on our website if cookies are disabled.
The APARTMENTS company uses a service provided by Cookieinformation AS for the identification of cookies and similar tracking codes on our websites. This enables us to identify who receives data from each cookie and to document what the received data is used for. We monitor which scripts need to be removed to stop data leaks from 3rd party cookies.
Visitors to our websites provide their personal data on a voluntary basis. If you provide personal data such as an email address or phone number, we will process these in order to manage your inquiry and build a profile of your interests. We do not share your personal data with third parties, only our suppliers. We ensure your personal data and rights are safeguarded through the use of data processor agreements.
The APARTMENTS company’s websites collect anonymous information about visitors to our sites using Google Analytics. By anonymous is meant that we cannot trace the information we collect back to the individual user. Google Analytics collects information from the visitor’s browser, including their IP address, operating system, browser details and screen resolution.
The purpose of this is to compile statistics that we use to improve and further develop content for and functionality of our websites. Examples of the kind of insights provided to us by the statistics include how many people visit different pages, how long a visit lasts, where visitors come from and which browsers they use.
If you do not want The APARTMENTS company to collect anonymous data from you, you can unsubscribe from this collection via Google Analytics, or by changing the security settings on your computer. Read more about opting out of Google Analytics here.
Internal searches on the websites
We use an internal search engine on our websites so that visitors can easily find the information they are looking for. Search usage patterns are stored, but this information cannot be traced back to individual users.
Social media
Our websites use sharing features for Facebook, LinkedIn, Twitter and Instagram so that visitors can share contents to their networks. We do not use 3rd party cookies/providers for the sharing features on our websites. We also do not store individual users’ profiles or activities on social media.
Links to other sites and services
Our website may contain links to other websites, and some of our services may provide you with access to third-party services. The Apartment Company is not responsible for such external websites.
Contact information
For questions relating to the privacy policy or use of personal data, cookies or similar technology, please contact us at info@theaptco.no. You can also contact us at the following postal address:
The APARTMENTS company/ att: CEO
Parkveien 21
NO 0352 Oslo
Phone: +47 401 41 111
This privacy policy was last updated on 9 May 2018.